Terms of Sale:

Returns Policy

At eMaletas.com our main objective is to ensure all our customers are fully satisfied, therefore if you are not completely happy with the product received it may be returned.  All of the products sold may be returned within a maximum period of 7 days from the date of delivery, in accordance with Spanish Retail Trade Law. Our customer service department offers an after sales service to resolve any problems with our articles or deliveries, through which we will try to offer a fast, efficient service to our customers.  The return service has a charge of 25 Euros in relation to transport costs.  The customer should send an email to emaletas.com, indicating their intention to return the goods; they will then receive an email in response with instructions to follow in the returns process.  The customer should send a package to emaletas.com with:

• The articles in their original packaging
• The delivery note or invoice received with the order
• The returns number contained in the response email, marked on the packet.

The returns cost should be met by the customer and should be sent by secure method with the necessary guarantees so the goods returned arrive in perfect condition.

The products should be returned with adequate protection, in their original packing and in perfect condition for their further sale (without damage, rips or any dirt), with all the accompanying accessories, instruction manuals and documentation.  The products should be sent to the following address: Emaletas, S.L. c/ Muntaner 330, 1º1ª, 08021 Barcelona, Spain.  The products may not be returned if they show signs of having been used.  Returns which do not include information identifying the sender (order no., returns no., name, surname, address) will not be accepted.  Once the package has been received at the warehouse of emaletas.com and it has been verified the goods are in perfect condition, the refund process will begin.  The customer will be informed of this process by email.  Refunds to the bank account or Paypal account used by the customer when making the purchase will be made within a period of 7 working days from the date the product is received by emaletas.com. If a credit card has been used, the refund will be made at the end of the month in question.  The amount of the refund will be equal to the purchase price of the product returned, excluding possible delivery charges.  In the event of faulty goods or goods which do not correspond to the order made by the customer, the delivery charges will be met by emaletas.com.  If the customer has used gift vouchers or promotional vouchers for the purchase, these will be re-credited to their account.

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